Shipping policy
At HOT BOYS CRY, we’re committed to ensuring a smooth and reliable delivery experience for every order. Please review our shipping policy below.
1. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- You’ll receive an email confirmation with your tracking information once your order has been shipped.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
Domestic Shipping (Germany):
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DHL Warenpost: 4,55€
DHL Paket: 4,95€
Delivery Time: 2-4 business days
EU Shipping:
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DHL Warenpost (Europe): 5,90€
DHL Paket (Europe): 12,70€
Delivery Time: 4-7 business days
International Shipping (Outside EU):
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DHL Warenpost (Europe): 5,90 CHF
DHL Paket (Europe): 18,90 CHF
Delivery Time: 7-14 business days
Please note: Delivery times are estimates and may vary depending on your location.
3. Free Shipping
- Enjoy free shipping on all orders over €100.
- For international free shipping thresholds, please check the promotions section at checkout.
4. Customs & Import Fees
- For international orders, additional customs or import fees may apply, depending on your country’s regulations.
- HOT BOYS CRY is not responsible for these fees, and they are the responsibility of the customer.
5. Lost or Delayed Shipments
- If your package is delayed or lost during transit, please contact us at tearsupport@hotboyscry.com. We’ll work with the carrier to resolve the issue as quickly as possible.
6. Order Tracking
- You will receive a tracking number via email once your order is shipped. Use the tracking link provided to stay updated on your delivery.
7. Questions?
If you have any questions about shipping or need assistance, reach out to us at tearsupport@hotboyscry.com. We’re here to help!
